How do I contact my counselor?
Due to the nature of their work and the complexity of their schedules, our counselors are often not immediately available by telephone. The Banyan Tree phone number (706-850-7041) is answered Monday through Friday from 8:30 a.m. to 6:30 p.m. by our office manager and intake coordinators. During other times, it is answered by a confidential answering machine, and calls will be returned by our office manager during the times listed above. The answering machine is also monitored once or twice daily during weekends and holidays. Please speak clearly and give numbers slowly, since we may not have any way to look up your number. If you have an urgent need, please make this very clear in your message. However, since we do not carry pagers, there may be a delay in our receiving your call request. If you are unable to reach us and feel that you can't wait for a return call, please contact your family physician or the nearest emergency room or mental health crisis center. If your counselor will be unavailable for an extended time, we will provide you, via our outgoing message, with the name of a colleague to contact, if necessary.